Residential House Cleaning FAQ
Residential House Cleaning FAQ
Cleaning Services Indiana – Now Serving
Avon, Beech Grove, Broadripple, Brownsburg, Camby, Cumberland, Eagle creek, Fishers, Fortville, Geist, Greenwood, Greenfield, Indianapolis, Ingalls, Martinsville McCordsville, Mooresville, Mt Vernon, New Palestine, Noblesville, Nora, Speedway, Southport, Westfield & Zionsville.
Busy Bees can help you keep your home in top-notch condition.
We can set up a one time cleaning service or regular maintenance cleaning service.
It’s easy and affordable with Busy Bees. Call us today! (317) 541-9878
RESIDENTIAL HOUSE CLEANING SERVICES SERVING CENTRAL INDIANA
House Cleaning Liabilities
Q. What if someone gets hurt at my home or something is broken?
A. No worries for you, we are a reputable company. We have workman’s
compensation which covers our employees and carry liability for accidents.
House Cleaning Costs & Quotes
Q. How much will it cost to clean my home?
A. Pricing is not fixed, it will depend on several factors. Those factors are: Size
of your home, condition of your home, Frequency of cleaning, and time estimated for your cleaning. We offer a FREE Quote to all our customers.
Q. What if I just want my Kitchen and Baths done?
A. No problem, we can do that. This is a custom quote and will cost $45 an hour.
Q. Can I get a quote over the phone?
A. No, I am sorry it is impossible to be accurate over the phone. Plus we want to
meet you and understand your expectations and concerns. We schedule quotes at your convenience, Monday-Saturday. (until noon on Saturdays)
Q. When you come to quote a clean, do you give the price right then?
A. Yes, you will receive a quote right then and you can compare us to other
cleaning companies before letting us know. I think you will find us about 20%
below other companies.
House Cleaning Payments
Q. How do I pay?
A. There are several ways you can pay. We accept Checks payable to Busy Bees Cleaning. Or you can call the office to make arrangements by Credit Card. You must make payment arrangements prior to your cleaning.
Q. Do you take Credit cards?
A. Yes we accept: Visa, Mastercard, Discover, and American Express.
Q. Do you offer discounts?
A. Yes we do! Check the button at the top that says discounts and coupons.
plus we offer discounts to Seniors, Veterans, Cancer patients, and for referrals.
Q. Do you have gift certificates?
A. Yes we do!!! Just give us a call, what a wonderful gift!
Q. What if I have to cancel?
A. If you have to cancel, we require a 48 hour notice. Without a 48 hour notice we will have to charge for the full cleaning. If you have a serious situation please call us as soon as possible and we will see what we can do. Our housekeepers rely on your clean for their hours and if there is no advance notice we cannot fill those hours in for them.
House Cleaning Supplies
Q. Does Busy Bees provide cleaning supplies?
A. Yes we do and we are a “Green Company”! If you have a special product you would like used…you must supply it. On projects with build up such as lime, rust or extensive mold or mildew; Our products may not do the job because they contain no bleach or ammonia.
Q. Does Busy Bees Cleaning offer “GREEN” services?
A. Yes, we do, ask us for details when we come for your free quote.
Q. How many people will be coming to my home to clean?
A. Only 1-2 people. We will always do our best to send 1 but sometimes 2 will
come if we are training or in order to fit everyone in a busy scheduled day.
Q. Will I always have the same cleaning person?
A. We always strive to send the same cleaning person. Sometimes due to
emergencies that just isn’t possible. You will always be called and informed if someone new has to come.
Q. Do we have to be home for the cleaning?
A. Absolutely not! Most of our customers are not home. And what a wonderful
feeling to come home to a fresh clean home after a long day at work.
Q. Do I need to give you keys to my home?
A. No, not necessarily. Some give us keys, some alarm codes and some meet us
at their home. Whatever you are comfortable with.
Q. What are your office hours?
A. Office Hours: Monday-Friday 9am – 4pm
Q. Can you clean on Saturdays?
A. Normally for residential cleaning we do not, however; in the event someone needs a Saturday clean, it will cost extra.
Q. What needs to be done before a cleaning?
A. In order for our job to be more efficient please be sure to pick up all clothing,
toys and other items off the floors prior to our arrival.
Q. We have pets, does that cost more?
A. No not usually, they are your family and we are animal lovers ourselves.
Q. Can I pay to have my Mothers house cleaned?
A. Of course you can…how nice of you! Just give us a call to make the
appropriate arrangements….don’t forget to ask about Senior discounts!
Q. Do you do laundry?
A. Yes, we can do laundry, however keep in mind we cannot get a lot done in the time we are at your home and laundry costs extra. Just call the office or talk to your cleaning person.
Q. Do you do Windows?
A. Yes we do! That is at an extra charge of $7 per window (in/out). Those things have to be scheduled in advance to allow enough time for your windows to be cleaned. Please call the office in advance for scheduling window cleaning.
Q. Do you clean Ovens and Refrigerators?
A. Yes we do, but again they are at an extra charge of $20 each interior and must be scheduled.
Q. Does it cost extra for my basement or sunroom?
A. Yes it does because these things are only done on an as needed Custom Cleaning basis. If you want them cleaned regularly just let us know when we provide you with a quote, otherwise it is considered custom cleaning.
We are insured. References available upon request.
CLEANING YOU CAN TRUST FROM AN EXCEPTIONAL CLEANING COMPANY